Recover more revenue while providing the empathetic support your customers deserve
Results that get relationships back on track
- Earned 80% market share and running net promoter scores for a major credit card company
- Cut days outstanding on premiums by 43-66% for multiple Medicare insurance providers
- Increased customer retention rates by 60% for a major credit issuer
- Delivered 12-to-1 ROI for premium collections for multiple Medicare insurance providers
Solve technical issues and create amazing customer experiences
Letter demand generation for outstanding premiums & agent overpayments
Automated calls for direct notice of cancelations (DNOC) with the option to speak to an agent
Payment center to receive inbound payments
Recover past due premiums, deductibles, claim/provider overpayments, agent debit balances
Recover damages from third-parties (subrogation)
Our Consumer Advocacy Team responds to customer inquiries, escalations and requests
The Licensing and Monitoring Team supports third-party collections activities
We monitor thousands of calls with our proprietary speech analytics platform
Our agents receive ongoing coaching, feedback, and support
Our Rules & Letters Teams work with clients directly for ease-of-use for our dialer systems
The Audit Team ensures compliance by evaluating our preventative and detective controls
Quality assurance team and proprietary interaction analytics monitor compliance
Learn more about our Customer Retention services
Welcome & Wellness
Analytics-driven, multi-channel outreach programs to help clients boost customer satisfaction and loyalty
Churn Analysis & Prevention
Proactively analyze customer behavior to develop measurable loyalty, retention and sales strategies
Early Stage Collections
Improve roll rates with our proprietary technology platforms, advanced analytics and dialer capabilities
Invoice Services
Integrate with your knowledge management platform of choice and provide updated content for all your tech-savvy customers
Commercial
Best-in-class solutions that improve day sales outstanding (DSO) and accelerate cash flow plus fosters stronger customer relationships