SERVICES
Up-leveled technical support that creates long-lasting customers
- Device upgrades
- Troubleshooting
- Add-ons, insurance, and up-sells
- Contract verification
- Billing updates
KEY BENEFITS
A partner you can count on
20+ years’ technical support experience (apps, devices, operating systems and more)
Fully scalable to accommodate seasonal and new product spikes
Hands-on training across devices, operating systems and softwares
Continuous improvements to call scripts to increase resolution times
Business intelligence for monitoring critical KPIs and caller issues
Unique recruiting methodologies find agents with “Tech DNA”
Streamlined training for thousands of agents in different locations at once
INDUSTRIES
Create the best customer experiences your industry has to offer
Cable and Satellite
Consumer Electronics
Telecom