Integrated Knowledge Management a3-admin May 23, 2024
Integrated Knowledge Management
Solve your customer's issues fast with seamlessly integrated content and automation
SERVICES
Full, Flexible Access to Information
  • Internal knowledge management
  • Technical support services
  • Catalog and automate information
  • Integrated security for secure, external access
  • IT and employee portals and dashboard
KEY BENEFITS
A partner you can count on
20+ years’ technical support experience (apps, devices, operating systems and more)
Fully scalable to accommodate seasonal and new product spikes
Hands-on training across devices, operating systems and softwares
Continuous improvements to call scripts to increase resolution times
Business intelligence for monitoring critical KPIs and caller issues
Unique recruiting methodologies find agents with “Tech DNA”
Streamlined training for thousands of agents in different locations at once
INDUSTRIES
Create the best customer experiences your industry has to offer