SERVICES
Keep your customers connected to what they love
- Support for applications
- Routers, internet connectivity
- Return and exchange management
- Smart home devices and security
- Smart phone, tablet, TV
- Cross-sell/upsell devices and services
KEY BENEFITS
A partner you can count on
20+ years’ technical support experience (apps, devices, operating systems and more)
Fully scalable to accommodate seasonal and new product spikes
Hands-on training across devices, operating systems and softwares
Continuous improvements to call scripts to increase resolution times
Business intelligence for monitoring critical KPIs and caller issues
Unique recruiting methodologies find agents with “Tech DNA”
Streamlined training for thousands of agents in different locations at once
INDUSTRIES
Create the best customer experiences your industry has to offer
Consumer Electronics
Telecom
Healthcare