Technical support that gets it right the first time
Friendly tech support to keep your customers connected
- 11% increase in average customer satisfaction (CSAT) score for a major telecom carrier
- 11% increase in first call resolution (FCR) rate for a leading wireless carrier
- Decreased average handle times (AHT) to less than 10 minutes for a major telecom carrier
- Post-program launch, increased 108% in resolved tech support tickets for a medical device startup
Solve technical issues and create amazing customer experiences
More than 20 years experience in hardware and software support
Certified, tech-savvy customer support experts for all levels of complexity
Hands-on employee training on devices across various operating systems and software
Responsive and flexible staffing management for new product launches
We dig through interaction analytics to drive value, increase revenue, save costs
We offer process improvements, script enhancement, and targeted campaigns
Real-time business intelligence reporting and dashboard for a clear view into your business
Learn more about our Revenue Generation services
Remote Support and Diagnostics
Remote support and diagnostics speed up resolution times and saves customers the hassle of exchanging or returning devices
Catalog & Direct Mail
Responsive technicians that ensure every minor, advanced or severe issue is resolved quickly the first time
Device and Product Upgrades
Technical support that leads to increased revenue opportunities and longer customer relationships with device upgrades
Integrated Knowledge Management
Integrate with your knowledge management platform of choice and provide updated content for all your tech-savvy customers