Workforce Management
The best people, processes and systems to maximize the value of your workforce.
Improve your workforce’s engagement, productivity and flexibility
Always know when and where to deploy
Solve for omnichannel complexity with multichannel forecasting, multi-skill scheduling, agent self-service, competence development, and monitoring of real-time and past activities.
We also provide you with a dedicated WFM team to streamline processes, review metrics and status with you weekly, and plan for all your staffing requirements.
Our system seamlessly integrates with your data where we can immediately begin analyzing staffing needs and automating processes.
Enhanced algorithms, automation, and AI. Our software predicts staffing levels for holidays, the month, day and down to the half-hour.
Life happens. Our platform allows agents to see their schedules in real time and request changes through an online portal.
Scale to the speed of your business. Instantly add new teammates to our irresistible culture with flexible, cloud-based technology.
Keep agents focused and on-time for their schedules and state thresholds.
Here when you need us most
increase in FTEs to meet demands of gift retailer’s multiple seasonal peaks
customer support experts ramped in time for major eCommerce brand’s holiday deal week
customers served during peak holiday week